Support

Technical Support Information

PhilOnline Support Information

You can call our Helpdesk at (+63 2) 301-8185 extension 01

Philippines Online's Helpdesk is available from 8:00AM to 5:00PM, Mondays to Fridays.

Corporate Address

Unit 2008 Antel Global Corporate Center
No. 3 Dona Julia Vargas Avenue, Ortigas Center
Pasig City, Philippines 1605

Customer Service

Helpdesk

Fax

  • (632) 310-5784

Billing

Sales

New Dialup Access Number

328-3880

Information and Payment Procedure

  • OVER THE COUNTER PAYMENTS
    • BPI Account: INFODYNE, INC. - 3141-0693-13

      Note: Please fax the deposit slip and indicate your account number. Fax: (02) 310-5784.

  • INTERNET CENTER
    • Unit 2008 Antel Global Corporate Center,
      No. 3 Dona Julia Vargas Avenue, Ortigas Center
      Pasig City, Philippines 1605

Things to Remember

  • Receipt of your statement of account
    • Through website at the members' portal page. (www.philonline.com)
    • Through email every first of the month.
    • Through messenger (With P25.00 delivery charge - VAT exclusive)
  • Payment Due Date
    • Your payment is due every 10th of the month. Overdue accounts shall experience temporary service interruption and shall continue until payment in full has been made.
  • Questions about your bill
    • We assure the accuracy of your billing statement. If you have questions or inquiries, please feel free to call or email us and we would be glad to assist you.
      Note: Billing error must be reported in writing within 30 days from the statement date. If no error is reported within the prescribed period, the statement shall be deemed correct.
  • For more information, please call us at (632) 328-3890 ext 04 or email billing@philonline.com

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